We strive to give you best comfort and quality. Every pair of shoes is made of high quality materials by skilled cobblers to ensure that. Before shipping the goods to customer every item is checked by partenope-shoes.com staff. Additionally all our shoes are a subject of 2-years warranty of quality which covers material and workmanship flaws.
If your shoes have a material or workmanship flaw within 2 years from purchase we will take responsability for that. To process this, please send us an e-mail firstname.lastname@example.org with order number, your address, brief description and photo of defect and we will contact you in few days to either repair, change for new item or refund your purchase.
Please mind we are unable to take responsability for items inproperly used or maintained, damaged due to external factors such as sharp obejcts or worn-out after use.